Delivery & Returns

UK DELIVERY

For ease of shopping we have grouped Northern Ireland, Isle of Man, Isle of Wight  and the Scottish Isles under UK Shipping. This means that orders originating from these places will be charged at the UK Delivery rate and duration. All UK Orders will be shipped  at our Standard rate of £4.50 or at our Express rate of £5.95 and sent by Royal Mail / Special Delivery, Recorded Delivery or Parcel Force depending on the weight of the parcel and will need to be signed for on receipt. ORDERS FROM WITHIN THE UK INCLUDING NORTHERN IRELAND, THE ISLE OF MAN, THE ISLE OF WIGHT AND THE SCOTTISH ISLES VALUED AT OVER £100 WILL BE SHIPPED FREE OF CHARGE You will be required to select your preferred mode of delivery at checkout. Standard Deliveries will normally take between 3-5 working days to be delivered while Express Deliveries will normally take between 2-3 working days to be delivered. All orders are subject to availability of stock. As soon as your items have been dispatched we will contact you by email to confirm this.

 

 

RETURNS AND EXCHANGES

 

At Kids Fashion Mart, we are absolutely pleased to deal with any issues relating to returns and exchanges. It is our wish that you are completely satisfied with the product you have purchased from our online store. We will accept item(s) provided they are returned as new, i.e. unwashed, unworn and with original sales tags attached no later than 30 days after purchase and accompanied by the original receipt of purchase which has been sent with your parcel. We will also accept items that meet our general sales policy. Please note that SALE ITEMS ARE 'EXCHANGE ONLY' AND NOT-REFUNDABLE. Refunds will only be applicable to items that are fully priced. Refunds will only cover the cost of items purchased and not Shipping costs. Your statutory rights are not affected. You will also be advised of this on the returns label that will accompany your parcel. 

Should you wish to make an exchange, you must notify us in writing or call us to inform us. Kids Fashion Mart will not be responsible for refunding the cost of shipping the original order. Please note that Kids Fashion Mart reserves the right to refuse a refund on any item if the above conditions have not been met.

For our UK Customers only, we now offer a Free Post Returns option if you wish to return any items that meet the conditions explained above and that are accompanied by the original receipt of purchase. A printed Free Post paper will be included in every parcel. To use this service, please securely affix the Free Post print to the original package, which must include all items you wish to return and the original purchase receipt. These packages can be returned to us through any Royal Mail Post office. Please obtain a receipt when sending your returns package for your own records. We will notify you when your items have been received and contact you regarding the next steps of your exchange or refund request.

If you wish to discuss returns and exchanges, please feel free to contact our Customer Care Team via email This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing to Kids Fashion Mart, Market Place shopping Centre, Bolton. BL1 2AL. If you prefer to speak to us please call 01204 39 66 50 quoting your order number and the reasons why you wish to return the item(s). 

 

INTERNATIONAL DELIVERY INFORMATION

We are delighted to inform you that we now ship items to selected countries outside the United Kingdom and the estimated delivery times are between 3 days at the earliest and 35 days at the latest. In some cases delivery may be sooner depending on the destination (please see tables below for specific country duration) Please note that the prices displayed in the tables below apply to only packets. The cost for delivering larger items will depend solely on the weight of such items. The initial cost of posting will be added to your order at the point of checkout. However we will call or email you to notify you of the actual cost of posting your items before your order is processed. Please be reminded that as our customer, you reserve the right to cancel the order before it is processed. ORDERS FROM OUTSIDE THE UK OVER £200 WILL BE SHIPPED FREE OF CHARGE. PLEASE NOTE THAT OUR FREE RETURNS POLICY DOES NOT APPLY TO ORDERS FROM OUTSIDE THE UKYou will be liable for the cost of postage when returning items from outside the UK. In order to avoid incorrect Customs & Duty charges when your return arrives in the UK, you must mark your parcel as: "RETURNED UNWANTED GB MERCHANDISE"

 

UNITED KINGDOM AND EUROPE STANDARD DELIVERY COSTS

DESTINATION DURATION COST
AUSTRIA 3-7DAYS £10
BELGIUM 3-7 DAYS £10
CYPRUS 3-7DAYS £15
CZECH REPUBLIC 3-7DAYS £15
DENMARK 3-7DAYS £10
ESTONIA 3-7DAYS £15
FINLAND 3-7DAYS £10
FRANCE 3-7DAYS £10
GREECE 3-7DAYS £10
GERMANY 3-7DAYS £10
HOLLAND 3-7DAYS £10
IRELAND 2-5DAYS £10
ITALY 3-7DAYS £15
NETHERLANDS 3-7DAYS £10
NORWAY 3-7DAYS £10
POLAND 3-7DAYS £10
PORTUGAL 3-7DAYS £10
SLOVENIA 3-7DAYS £15
SLOVAKIA 3-7DAYS £15
SPAIN 3-7DAYS £10
SWEDEN 3-7DAYS £10
SWITZERLAND 3-7DAYS £10

 

 

MIDDLE - EAST

DESTINATION DURATION COST
BAHRAIN 3-7DAYS £15
ISRAEL 3-7DAYS £15
JORDAN 3-7DAYS £15
KUWAIT 3-7DAYS £15
QATAR 3-7DAYS £15
SAUDI ARABIA 3-7DAYS £15
UNITED ARAB EMIRATES 3-7DAYS £15

 

 

AFRICA

DESTINATION DURATION COST
EGYPT 3-7DAYS £15
NIGERIA 5-7DAYS £15
SOUTH AFRICA 3-7DAYS £15

 

 

REST OF THE WORLD

DESTINATION DURATION COST
AUSTRALIA 5-7 DAYS £15
BRAZIL 7-20 DAYS £20
CANADA 5-7 DAYS £15
CHINA 5-7 DAYS £15
DOMINICAN REPUBLIC 3-7 DAYS £15
HONG KONG 5-7 DAYS £15
INDIA 3-7 DAYS £15
JAPAN 7-14DAYS £15
MALAYSIA  7-14 DAYS £15
PHILIPPINES 7-14 DAYS £15
SINGAPORE 7-14 DAYS £15
THAILAND  7-14 DAYS £15
UNITED STATES 3-7 DAYS £15

 

 

TAXES AND IMPORT DUTIES

Please note that for international shipping outside of the UK, the recipient is responsible for settling directly with local government authorities or carriers any customs duties and/or taxes levied as a result of importing item(s) into that country. For more information on our shipping services and terms, please call us on +44 (0)1204 39 66 50. Alternatively you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Delivery times outside the UK may vary due to circumstances beyond our control but we will do our best to make sure your parcel is delivered not later than the number of days specified.